Tracking is available on all deliveries through the Royal Mail portal please refer to your dispatch notification for your tracking number and tracking link

Yes we offer Royal Mail International Tracked

Please read the processing and shipping times, if your parcel hasn't arrived when expected please contact hello@twilightlondon.com parcels are not considered as lost until 30 days after shipping.

Unfortunately due to hygiene we are unable to accept returns or refund piercing products unless they are faulty. This policy enabled from the protection of the consumer.

In order to initiate a return please contact hello@twilightlondon.com with your order number. Only non pierced products can be returned. Please include whether you require a refund or exchange, order number, name and post the purchase in the original packaging.

We provide all of our purchases in padded envelopes and cardboard boxes and can write a personalised note on our Thank You card, simply add any special instructions at payment.

ALL EU customers are responsible for any customs or duty charges related to their order, you will be charged if a parcel is returned without collection.