Frequently Asked Questions
Will my order be tracked?
Tracking is available on all deliveries through the Royal Mail portal please refer to your dispatch notification for your tracking number and tracking link
Do you offer international delivery?
Yes we offer Royal Mail International Tracked
What happens if I don't receive my parcel?
Please read the processing and shipping times, if your parcel hasn't arrived when expected please contact hello@twilightlondon.com parcels are not considered as lost until 30 days after shipping.
Can I return earrings?
Unfortunately due to hygiene we are unable to accept returns or refund piercing products unless they are faulty. This policy enabled from the protection of the consumer.
What if I change my mind about my purchase?
In order to initiate a return please contact hello@twilightlondon.com with your order number. Only non pierced products can be returned. Please include whether you require a refund or exchange, order number, name and post the purchase in the original packaging.
Do you offer gift wrapping and messages?
We provide all of our purchases in padded envelopes and cardboard boxes and can write a personalised note on our Thank You card, simply add any special instructions at payment.
Customs Charges?
ALL EU customers are responsible for any customs or duty charges related to their order, you will be charged if a parcel is returned without collection.