EU Deliveries

As of the 1st July 2021 items will be
shipped using Royal Mail International Tracked.

Duty, VAT and Customs
will be the responsibility of the customer. WE DONT NOT OFFER A DUTY PREPAYMENT SERVICE for any EU member state.

Customs charges range from
15% to 26% dependent on which EU states you preside.

International Deliveries 

As standard we ship parcels Royal Mail
International Tracked which is a customer tracked service and will
allow you to access tracking information via the Royal Mail portal who then link up with your national carrier.
Please contact us for alternative carrier information, times may vary
depending on the destination country.

We ask that you ensure that you provide
the correct address details when purchasing, checking that the correct
postcode and house number are included. We cannot amend the address once dispatched and alterations to the address can only be made if notified
within an hour of your purchase. If the package is returned to us
because the address given was incorrect, we will ask that you pay for
the item to be sent again. We accept no responsibility for packages that are signed for by someone other than the addressee.

Delivery Information

We aim to process and dispatch your
purchase within 72 business hours, orders placed on Friday after midday
will be processed the following business day.

UK Delivery Times

Standard Royal Mail Delivery please allow 3 to 5 working days, all parcels are scanned at delivery and a GPS map is provided.
Next Day Delivery by Royal Mail, orders must be made by midday.

EU Deliveries

As of the 1st July 2021 items will be
shipped using Royal Mail International Tracked. Duty, VAT and Customs
will be the responsibility of the customer. Customs charges range from
15% to 26% dependent on which EU states you preside.

International Deliveries 

As standard we ship parcels Royal Mail International Tracked which is a customer tracked service and will
allow you to access tracking information via the Royal Mail portal.
Please contact us for alternative carrier information, times may vary
depending on the destination country.
All orders both UK and international are delivered by Royal Mail.
We ask that you ensure that you provide
the correct address details when purchasing, checking that the correct
postcode and house number are included. We cannot amend the address once
dispatched and alterations to the address can only be made if notified
within an hour of your purchase. If the package is returned to us
because the address given was incorrect, we will ask that you pay for
the item to be sent again. We accept no responsibility for packages that
are signed for by someone other than the addressee.

Returns Policy

In the interest of hygiene we do not
accept returns or refunds on pierced earrings or body jewellery. This
policy is for the protection and health of the consumer. Please read the
product description carefully, understanding the sizing, gauge and
materials used as well as any metal sensitivities. By purchasing these
products you understand that the sale is final.
All non piercing products we are happy
to accept returns or exchanges within 28 days of purchase. All items
must be unworn, in their original packaging with proof of purchased
attached. Refunds and exchanges can take up to 14 days to be processed.

Faulty or Damaged Items

Please check your item as soon as you
received it, if your order is not what is expected or the incorrect size
or colour has been sent please contact hello@twilightlondon.com with you name and order number to hand.